Your privacy is our priority. This document transparently explains how mae33 collects, uses, stores, and protects your personal data as a user of our platform in Malaysia.
Six core pillars of data protection we practise every day
All data transmitted between your device and mae33's servers is protected by 256-bit SSL encryption, ensuring your personal and financial information remains inaccessible to unauthorised parties during transmission.
Your personal data is stored on servers protected by firewalls, strict access controls, and round-the-clock security monitoring. Only authorised personnel have limited access to user data, and all access is recorded for audit purposes.
Mae33 believes in full transparency. We only use your data for the purposes stated in this Privacy Policy. You will always be informed of any material changes to how we handle your personal data.
You have the full right to access, correct, transfer, or request the deletion of your personal data held by mae33. Data rights requests can be submitted to our privacy team and will be processed within the timeframe required by law.
Mae33 has never sold, rented, or disclosed your personal data to any third party for marketing or commercial purposes, and never will. Your data is only shared with specific, limited parties as described in the data sharing section of this policy.
All personal data handling practices at mae33 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously monitor legislative developments and update our policies as needed to ensure ongoing compliance.
When you use the mae33 platform, we may collect various types of personal information depending on how you interact with our services. This data collection is necessary to enable us to provide a secure, efficient, and personalised experience tailored to your needs.
This includes your full name as it appears on your official identification document, your identification card number (MyKad) or passport number, date of birth, and gender. This information is collected during the account registration and KYC (Know Your Customer) verification process.
We collect your active mobile phone number and a valid email address. This information is used for two-factor account verification, essential service communications, and account-related notifications on mae33.
To process deposits and withdrawals, mae33 collects your payment method details, including the account holder's name, bank account number and bank name, or the e-wallet details you use such as Touch 'n Go or GrabPay. Full card numbers are not stored on our servers.
Our systems automatically record your device's IP address, browser type and version, operating system, mobile device information (model, device ID), and activity log data during your use of the platform. This data is essential for security purposes and the detection of suspicious activity.
Mae33 collects your personal data through several distinct channels. Understanding these channels helps you know exactly at which point your information is collected by our platform.
Mae33 uses collected personal data solely for legitimate and necessary purposes. We do not use your data for any purpose beyond the scope stated below without first obtaining your consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & verification | Identity, contact | Contract fulfillment |
| Deposit & withdrawal processing | Financial, identity | Contract fulfillment |
| Fraud prevention & security | Technical, financial | Legitimate interest |
| KYC verification & compliance | Identity, documents | Legal obligations |
| Customer Support | Interactions, activity | Contract fulfillment |
| Promotional communications (with consent) | Interactions, preferences | Consent |
| Platform improvement | Technical, activity | Legitimate interest |
For marketing and promotional communications, you have the right to withdraw your consent at any time by contacting our customer support team or using the unsubscribe option included in every promotional email we send.
Mae33 takes a highly cautious and limited approach to sharing users' personal data. We do not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where data sharing is necessary and legally justified.
Mae33 works with a select group of third-party service providers to support our platform operations. These include payment service providers that process your deposits and withdrawals, identity verification companies for KYC, cloud infrastructure and server providers, and customer service platforms. All partner providers are bound by strict confidentiality agreements and may only use your data for the specific agreed purposes.
Mae33 may be required to disclose your personal data to the relevant authorities if mandated by Malaysian law, a court order, or a valid legal process. In such situations, we will notify you of the disclosure to the extent permitted by law.
The security of your personal data is a responsibility we take extremely seriously. mae33 implements multiple layers of technical and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
All data transmitted between the mae33 platform and your device is protected by 256-bit SSL/TLS encryption. Sensitive data stored on our servers, including financial details and KYC documents, is encrypted using AES-256 standards. Our server infrastructure is secured by multi-layered firewalls, intrusion detection systems (IDS), and round-the-clock monitoring by our cybersecurity team.
Access to user data within mae33 is strictly limited on a need-to-know basis. Only staff who require access to perform their legitimate duties are granted permission, and all access is logged and monitored. Two-factor authentication is mandatory for all internal access to systems containing user data.
In the event of a data security breach, mae33 has a comprehensive incident response procedure in place. You will be notified within 72 hours if the breach is likely to affect your personal data, in line with the notification requirements under applicable law.
The mae33 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform. This section explains the types of cookies we use and how you can manage them.
You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note, however, that disabling essential cookies may affect the functionality of the mae33 platform and your overall user experience.
As a mae33 user and as an individual protected under Malaysia's Personal Data Protection Act 2010, you have several important rights regarding your personal data held by us. mae33 is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or outdated, you have the right to request a correction and we will update it promptly.
You may request the deletion of your personal data, subject to the record-keeping obligations applicable to mae33 under applicable law.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, without providing a reason.
You have the right to receive the personal data you provided to us in a structured, machine-readable format.
In certain circumstances, you have the right to request a restriction on the processing of your personal data by mae33.
Mae33 does not retain your personal data longer than necessary for the purposes it was collected, or as required by applicable Malaysian law. The table below provides a general overview of data retention periods for key categories.
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service contract fulfillment |
| Financial transaction records | 7 years after transaction | Tax & audit legal obligations |
| KYC Documents | 5 years after account closure | AML/KYC compliance requirements |
| Activity & security logs | 2 years | Fraud prevention & security audits |
| Customer support communications | 3 years | Service reference & complaints resolution |
| Analytics cookie data | 13 months | Platform improvement |
Once the retention period expires, your personal data will be securely deleted or permanently anonymised so it can no longer be associated with you.
The mae33 platform may contain integrations with third-party services such as payment providers and gaming platforms. Please note that when you interact with these third-party services, their own privacy practices apply, not the mae33 Privacy Policy.
Mae33 is not responsible for the privacy practices or content of third-party services integrated with our platform. We encourage you to read the privacy policy of each third-party service you use. That said, we only partner with third-party providers whose data protection standards are equal to or higher than our own.
Mae33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or service improvements. Each version of the Privacy Policy will display a "Last Updated" date at the top of the document.
For significant amendments, we will notify you via a prominent in-platform notification or by email to your registered address at least 14 days before the changes take effect. Your continued use of the mae33 platform after the effective date will be deemed as your acceptance of the updated Privacy Policy.
We maintain an archive of all previous versions of this Privacy Policy. If you wish to review an earlier version, please contact our privacy team and we will make it available for your reference.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the mae33 privacy team is here to help.
Send your enquiry to our privacy team at: [email protected]
Chat directly with our customer support team, available 24 hours a day, 7 days a week, via the chat button on the platform.
Your privacy is guaranteed at mae33. Register an account today and enjoy a safe, fair, and responsible gaming experience with us.